1. Refund or exchange
Generally, if the order has been submitted and paid, no refunds will be accepted.
2. The product is found to be inconsistent with the order content
If you need to replace, refund, or find any problems with the goods, please email the order number, registration name and phone number to Infinymikio@gmail.com within 14 working days from the date of receipt, and we will follow up for you as soon as possible.
3. About new product reservations / insufficient or out-of-stock products
All pre-ordered product are on "pre-order" bases, no change or cancellations and refunds are accepted for order of pre-ordered items after the transaction had been made.
The number of orders submitted by the company to the supplier/manufacturer is not equal to the final supply quantity.
For any unsuccessful pre-order, the company will arrange a refund to you.
The actual date of launch for the pre-ordered items are subject to the final decision of the supplier/manufacturer; it is also subject to different factors such as the delivery efficiency of the logistics service provider, which may beyond the control of our company. If the pre-ordered product has not been shipped 6 months after the actual launch date, we will contact our customers to arrange follow-up and refund.
